Questions patients ask
43 answers. If yours is not here, call (516) 739-1504 and ask.
Before you book
Who actually injects me?+
Dr. Mauer. Not a nurse injector, not an aesthetician, not a technician. He performs the treatment himself at both locations.
What happens at the consultation?+
He finds out what actually bothers you, shows you in a mirror what he would change and why, and gives you a plan with its price. You decide after that, not during.
Is the consultation free?+
Yes, and it is with Dr. Mauer rather than with a salesperson.
Am I going to be upsold?+
No. There is no pressure to book anything. If he thinks you do not need a treatment yet, he will tell you that instead.
I have never had anything done. Is that a problem?+
No, and it is common. Say so when you book. Most first treatments are smaller than people expect, and the whole point of starting conservatively is that you can always add later.
Can I bring photos of what I want?+
Bring them. They are useful for understanding what you like. What is achievable still depends on your own anatomy, and he will be straight with you about the difference.
How do I book?+
Call (516) 739-1504, or send the form on this site and we call you back within one business day.
Results and how they look
Will I look frozen?+
No. Dr. Mauer treats the muscle that is actually causing the line and leaves the rest alone, which usually means fewer units than you expected. His patients say the same thing over and over: they can still move their face, and nobody can tell what they had done.
Will people be able to tell?+
That is the thing he is most careful about. The reviews on this site are full of patients saying the opposite of what they feared, which is that people notice they look well without knowing why.
How long until I see the result?+
Neuromodulators take 7 to 14 days to reach full effect. Fillers are visible immediately, though there is usually some swelling for the first few days. Threads lift straight away and keep improving as collagen builds.
How long does it last?+
Neuromodulators take 7 to 14 days to reach full effect and last about 3 to 4 months. Most patients come back on that schedule, and many find they need less over time. Fillers and threads last longer, and he will tell you what applies to your treatment.
What if I do not like it?+
Say so, and say it early rather than waiting to see if it settles. Fillers made from hyaluronic acid can be dissolved with an enzyme, usually in a single short appointment. Neuromodulators cannot be reversed, but they wear off, which is a large part of why he starts conservatively. Call the practice and tell him what you are seeing.
Can I see before and after photos?+
We are building the gallery now, with each patient's written permission. Until it is published, ask at your consultation and he can show you work in the room.
The treatment itself
Does it hurt, and how long does it take?+
Most appointments run 15 to 30 minutes. The injections are done with very fine needles and most patients describe a mild pinch rather than pain. Most modern dermal fillers have a local anaesthetic mixed into them, so the first injection is the one you feel. If you are anxious about it, say so when you book and ask what else can be done to make it easier.
Is there any downtime?+
For injectables, none that stops you going back to work. Some redness or swelling can show up and usually settles within hours. Avoid strenuous exercise and lying flat for about four hours afterwards. Laser and threads are different, and he will explain exactly what to expect beforehand.
What should I do before my appointment?+
Nothing complicated. Bruising is more likely if you have had alcohol, or if you take fish oil, high-dose vitamin E or anti-inflammatories, so it is worth avoiding those for a couple of days if you can. Tell him about any medication you take.
What is the difference between Botox, Dysport and Xeomin?+
They are three brands of the same class of product. They differ slightly in how quickly they start working and how they spread through the muscle. Dr. Mauer uses all three and picks based on the area being treated and how your face moves.
Can I have more than one treatment in the same visit?+
Often, yes. Neuromodulators and filler are regularly done together because they do different jobs. He will tell you what sensibly combines and what is better spaced out.
Can it be undone?+
Hyaluronic acid fillers can be dissolved. Neuromodulators are not reversible, but they wear off, which is a large part of why starting conservatively matters.
What can be treated
What areas do you treat with neuromodulators?+
Forehead lines, the vertical lines between the brows, crow's feet at the outer corners of the eyes, a subtle brow lift, lines around the mouth, and the bands down the neck.
What do fillers treat?+
Volume that has been lost, most often in the cheeks, under the eyes, around the mouth and in the lips, and definition along the jaw and chin.
What is a thread lift?+
Sutures placed along the tissue planes to lift and tighten without an operation. It is a common choice for people who want a lift but do not want surgery.
I have sun damage and uneven tone. What helps?+
Laser resurfacing is usually the answer for pigmentation, texture and sun damage. Microneedling builds collagen over a course of sessions. Which one suits you depends on your skin, and that is a consultation question.
I am not sure what I need.+
That is the normal starting point and it is what the consultation is for. Come in, say what bothers you, and he will tell you what would actually address it.
Wellness, IV and regenerative services
What does the wellness side cover?+
Hormones, nutrition, supplementation and IV therapy, for patients who want the internal side looked at alongside everything else.
Do you offer stem cell treatments?+
Dr. Mauer offers stem cell injections under ultrasound guidance. What that involves for you specifically is a conversation to have with him in person.
Do you offer hyperbaric oxygen?+
Yes, at two centres on Long Island.
Do you do joint injections?+
Yes. Ask at the consultation.
Safety
Is it safe?+
These are medicines, and like any medicine they carry risk. The things that make treatment go wrong are usually an inexperienced injector, a counterfeit or diluted product, or poor technique. Dr. Mauer performs every treatment himself, and everything used is a pharmaceutical product bought through proper channels.
What are the side effects?+
Most commonly redness, swelling or bruising at the injection site, settling within a few days. Less common effects vary by treatment, and he will go through the ones relevant to yours before you agree to anything.
Is there anyone who should not have these treatments?+
Yes. Pregnancy and breastfeeding, certain neuromuscular conditions, active infection at the site and some allergies all rule treatments in or out. Tell him your medical history at the consultation and he will say what is appropriate.
Who do I call if something does not seem right afterwards?+
Call the practice on (516) 739-1504. Do not wait and hope it settles.
Cost and payment
What does it cost?+
Starting prices are on each treatment page. What yours costs depends on what you actually need, and you get that figure at the consultation, before you commit to anything.
How is neuromodulator treatment priced?+
By the unit, so what you pay follows how much you actually need rather than a flat package price.
Do you take insurance?+
Cosmetic treatments are not covered by insurance anywhere in the United States, so Botox, fillers, threads and skin work are all paid for directly. Some of what Dr. Mauer does is medical rather than cosmetic, and that is a different conversation. Ask when you book and we will tell you where yours falls.
Do you offer financing?+
Ask at the consultation and we will tell you what is available.
Do you run offers for new patients?+
Yes. Whatever is running is on the homepage, with the date it ends.
Appointments and visiting
Where are you?+
629 Park Ave, New York, and 231 Washington Ave, Garden City.
Which location should I go to?+
Whichever is easier for you. Dr. Mauer treats at both and the same work is available at each.
What are your hours?+
Mon–Fri 9–7 · Sat 10–4. Call ahead if you are coming for a specific treatment, since not everything runs every day.
Is there parking?+
Ask when you book and we will tell you exactly where to go.
Can I book online?+
Not at the moment. Call (516) 739-1504 or send the form and we will call you back.
What if I need to cancel or reschedule?+
Call (516) 739-1504 as early as you can and we will move it.